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Privacy Policy

Last updated: 30.4.2024

Who we are

At DeCarbonic (a brand under NooN IT Solutions, referred to as “the Company,” “we,” or “us”), we aim to ensure your understanding of our methods for collecting, utilizing, and disclosing Personal Information. This Privacy Policy describes our practices in connection with Personal Information that we collect and use in connection with:

  • Websites operated by us from which you are accessing this Privacy Policy (the “Websites”);
  • Software applications made available by us for use on or through computers and mobile devices (the “Apps”);

Our website address is: https://decarbonic.com

THIS PRIVACY POLICY (“POLICY”) CONSTITUTES A LEGAL AGREEMENT BETWEEN YOU, THE USER OF THE PLATFORM, AND US. BY REGISTERING YOUR ACCOUNT WITH US OR BY OTHERWISE VISITING / ACCESSING THE PLATFORM, YOU ARE HEREBY PROVIDING US YOUR EXPRESS CONSENT TO VOLUNTARILY PROVIDING US AND ALLOWING US TO USE, COLLECT, ACCESS, PROCESS, STORE, DISCLOSE AND PROTECT THE PERSONAL INFORMATION IN ACCORDANCE WITH THIS POLICY. THIS POLICY DOES NOT APPLY TO THIRD-PARTY PLATFORM CONNECTED VIA LINKS ON THE PLATFORM, INCLUDING BANK PARTNER(S) (WHICH MAY HAVE THEIR OWN PRIVACY POLICY OR PRIVACY NOTICE).

YOU WILL BE REQUIRED TO AGREE TO THIS POLICY, BY TICKING ON “I AGREE WITH THE TERMS & CONDITIONS”.  IN THE EVENT YOU DO NOT AGREE WITH THIS POLICY, PLEASE DO NOT PROCEED FURTHER TO USE/ ACCESS THIS PLATFORM. YOU WILL HAVE THE OPTION TO NOT PROVIDE YOUR CONSENT, OR WITHDRAW ANY CONSENT GIVEN EARLIER, PROVIDED THAT THE DECISION TO NOT PROVIDE CONSENT / WITHDRAWAL OF THE CONSENT IS INTIMATED TO US IN WRITING AND POINT IN TIME, WE SHALL HAVE THE OPTION TO NOT PROVIDE SERVICES FOR THE PURPOSE OF WHICH THE SAID PERSONAL INFORMATION IS SOUGHT.  

THIS POLICY SHALL BE READ IN CONJUNCTION WITH THE TERMS OF SERVICE (“TERMS”) OF THE PLATFORM AND CAPITALIZED TERMS USED BUT NOT DEFINED HEREIN SHALL HAVE THE SAME MEANING ASSIGNED TO THEM UNDER THE TERMS.


Personal Information

The term ‘Personal Information’ pertains to data that either directly identifies an individual or can be linked to an identifiable person. The Services gather Personal Information, which encompasses:

  1. Name and Contact Details: This includes first and last names, titles, prefixes, email addresses, telephone numbers, postal addresses, dates of birth, genders, and countries of residence.

  2. Business Contact Details: This category comprises company names, business email addresses, business telephone numbers, business postal addresses, and countries of business operation.

  3. Account Information.

  4. Billing Information: This encompasses debit or credit card details, bank account details, and billing addresses.

  5. User Content: This refers to reviews about our services and any other content generated or shared on our Services, such as posts on our Social Media Pages, blogs, and comment sections.

  6. Preferences: This category covers language preferences, interests, and any other customer feedback or preferences expressed during the use of our Services.

  7. Marketing Data: This includes your choices regarding newsletters, surveys, and other marketing or advertising materials presented or provided to you, as well as your preferred methods of receiving promotional communications.

  8. Relationship History: This comprises details of communications with us, as well as information regarding claims, complaints, and queries in general.

  9. Transaction Information: This pertains to details of Services purchased from us.

  10. Device Information: This includes data about your devices and your utilization of our Services, encompassing information obtained through cookies and similar technologies, such as IP addresses.

  11. Social Media Information: This category involves profile pictures, social media account IDs, and other social media profile data, including lists of friends or followers on social media platforms.

Collection of Personal Information

Methods of Personal Information Collection

Personal Information is gathered by us and our service providers through various means, including:

  1. Through the Services:

Personal Information is collected via the Services when actions such as signing up for a newsletter, registering an account for Service access, requesting a software demo, attending events or webinars, contacting customer service, downloading or accessing Plan A content (e.g., whitepapers), participating in surveys, or making purchases occur.

  1. From Other Sources:

Personal Information is obtained from alternative sources, such as:

  • Publicly available databases.
  • Joint marketing partners, who may share information with us (refer to Schedule 1).
  • If you link your social media account to your Services account, certain Personal Information from your social media profile is shared with us, including but not limited to your name, email address, photo, list of social media contacts, and any additional information accessible to us through the connection of your social media account to your Services account.

It is imperative to collect Personal Information to fulfill requested Services. Failure to provide the requested information may result in an inability to render the Services. In the event you disclose Personal Information pertaining to other individuals to us or our service providers in connection with the Services, you affirm that you possess the requisite authority to do so and authorize us to utilize the information in adherence to this Privacy Policy.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles published on this website may incorporate embedded content, such as videos, images, or articles, sourced from external websites. Embedded content functions identically to content directly accessed on the external website by visitors.

These external websites may gather data about you, utilize cookies, employ additional third-party tracking mechanisms, and observe your engagement with the embedded content. This includes tracking your interaction with the embedded content if you possess an account and are logged in to the respective website.

Disclosure of Personal Information

We disclose Personal Information:

  1. With our third-party service providers who assist us in delivering our services. These providers may include those involved in website hosting, data analysis, payment processing, order fulfillment, fraud prevention, IT infrastructure provision, customer relationship management, customer service, email delivery, auditing, and other related services. A list of our authorized third-party processors can be found in Schedule 2.

  2. With third-party sponsors of sweepstakes, contests, and similar promotions.

  3. When you choose to disclose Personal Information while using our Services.

  4. On message boards, chat platforms, profile pages, blogs, and other services, you can post information and content (including our Social Media Pages). Please be aware that any information you share through these services will become public and may be accessible to other users and the general public.

  5. Through your social media activity. When you link your Services account to your social media account, you will share information with your social media friends, other users, and your social media provider. By linking your accounts, you consent to this sharing of information, understanding that the use of shared information will be governed by the privacy policy of the social media provider.

Other Uses and Disclosures

We also use and disclose your Personal Information as necessary or appropriate, particularly when we have a legal obligation or legitimate interest to do so:

To comply with applicable laws and regulations.

  • This may include laws outside your country of residence

To cooperate with public and government authorities.

  • To respond to a request or to provide information we believe is necessary or appropriate.
  • These can include authorities outside your country of residence.

To cooperate with law enforcement.

  • For example, when we respond to law enforcement requests and orders or provide information we believe is important.

For other legal reasons.

  • To enforce our terms and conditions; and
  • To protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.

‍In connection with a sale or business transaction.

  • We have a legitimate interest in disclosing or transferring your Personal Information to a third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

How long we retain your data

We shall retain your Personal Information for the duration necessary to fulfill the purposes delineated in this Privacy Notice, unless mandated or allowed by law to retain it for a longer period. Factors informing our retention periods comprise:

  1. The duration of our ongoing relationship with you and the provision of our Services (e.g., for the duration of your account with us or your continued usage of our Services).
  2. Legal obligations to which we are bound (e.g., statutory requirements necessitating record-keeping for specified durations).
  3. Considerations of our legal position (e.g., statutes of limitations, ongoing litigation, or regulatory inquiries).

In certain circumstances, we may retain Personal Information even subsequent to the deletion of your account or the cessation of our Services:

  • To comply with law enforcement or governmental mandates, we may preserve Personal Information pursuant to such orders or warrants.
  • For purposes of tax and accounting compliance, certain Personal Information may be retained for up to 10 years post account deletion.
  • In the event of legal actions, pertinent Personal Information may be retained for up to 10 years following the resolution of disputes or legal proceedings.

Regular reviews shall be conducted to ensure conformity with data retention requisites and to maintain the relevancy and currency of this Policy. Said reviews shall be conducted on an annual basis, with particular emphasis placed on avoiding undue data retention.

What rights you have over your data

You may deal with your personal data available with us in the following ways: You may access, correct, amend, add or update personal data from your User Account at any time by logging in to your User Account.

If you wish to review, correct or rectify your sensitive personal information or withdraw your consent for processing your sensitive personal information, you may submit a request at care@decarbonic.com. However, we will continue to retain your personal information as per above mentioned reasons.

The Company may retain all or some of your data in accordance with our policies in force or as per applicable law.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

CHANGES TO THE POLICY

We reserve the right to update this Policy periodically, with or without prior notice to you. We recommend that you check the Policy regularly for the most up-to-date information regarding our privacy practices.

GRIEVANCE REDRESSAL

Feel free to express any grievances, feedback, or questions regarding the collection, processing, usage, disclosure, or security of your information, or any aspect of this Policy, by emailing us at feedback@decarbonic.com